Which use case is beyond the scope of Einstein Bots?

The correct choice highlights the limitations of Einstein Bots, particularly in scenarios that demand immediate human intervention, such as a time-sensitive medical emergency. Einstein Bots are designed to handle routine inquiries, engage users in a conversational interface, and perform basic tasks like providing information, answering common questions, or facilitating non-critical interactions.

In the case of a medical emergency, the stakes are significantly higher, requiring rapid and empathetic human judgment, as well as specialized knowledge that an automated system cannot reliably provide. Bots lack the ability to process complex emotional responses and may not always respond correctly to urgent or critical situations. In contrast, updating an existing order, extending a brand experience, or changing a customer's password are tasks that can be effectively managed within pre-defined parameters set by the bot, showing that these scenarios fit well within the operational capacity of Einstein Bots.