Which type of bot can interpret free text from users?

The type of bot that can interpret free text from users is the NLP (Natural Language Processing) Bot. NLP Bots leverage advanced linguistic algorithms and machine learning techniques to understand and process human language in a way that mimics human comprehension. This capability allows them to recognize not only specific commands or keywords but the overall context and intent behind a user's free-form text input.

Unlike menu-based Bots that depend on predefined options or choices presented to the user, NLP Bots can engage in more fluid and dynamic conversations. They analyze the nuances of language, including variations in phrasing and synonyms, enabling them to interpret a wide range of user queries effectively.

Furthermore, while rules-based Bots operate on a strict set of programmed responses and logical rules based on specific inputs, they lack the flexibility of understanding free text. Assisted Bots typically work in tandem with human agents, providing support but not necessarily being equipped to process free text independently. Thus, the NLP Bot stands out as uniquely suited for comprehending user input that is not confined to restrictive formats.