Which services does the OmniStudio Service Management layer include?

The OmniStudio Service Management layer is designed to provide a comprehensive suite of functionalities for handling data effectively within Salesforce applications. It encompasses services that allow for reading, writing, and storing data. This means that users can not only retrieve data from various sources but also update existing records and create new ones, supporting full CRUD (Create, Read, Update, Delete) operations.

By including all three functionalities—reading, writing, and storing—this layer enables developers and administrators to design robust applications that interact seamlessly with data, ensuring users can manage their data dynamically and efficiently. The versatility of these services is crucial for creating effective, data-driven applications in Salesforce, empowering organizations to tailor their solutions according to their unique requirements.

While other options suggest limitations to either reading, writing, or specific functions like analysis and reporting, the inclusion of a holistic set of services in the correct answer illustrates the comprehensive capabilities offered by the OmniStudio Service Management layer. This depth is essential for facilitating rich user experiences and supporting complex business processes within the Salesforce ecosystem.