Which roles are essential for building an effective bot team?

The selection of executive stakeholder, subject matter expert, and Salesforce admin/developer as essential roles for building an effective bot team is well-founded due to the unique contributions each role brings to the bot development process.

An executive stakeholder is crucial for ensuring that the bot aligns with organizational goals and business strategies. They provide the vision and directional guidance necessary for the project's success, advocating for resources and support from other departments. Their involvement can foster buy-in from leadership and help to secure necessary funding, making it vital for the bot's viability.

The subject matter expert plays an imperative role in defining the bot's functionality and content. They are knowledgeable about the specific needs and challenges faced by the target users and can articulate these requirements clearly. This expertise ensures that the bot accurately addresses user inquiries and performs its intended functions effectively, enhancing customer satisfaction and engagement.

Lastly, the Salesforce admin/developer is fundamental in the technical build and integration of the bot within the Salesforce ecosystem. Their expertise in Salesforce capabilities allows for creating a seamless experience for users, ensuring that the bot can interact with existing data and systems effectively. Their technical skills enable the bot to function correctly, interact properly with users, and leverage data efficiently for improved decision-making.

These combined roles create a comprehensive team that can design