Which of the following is an example of a flow typically exposed to external users?

Prepare for the Salesforce Process Automation test. Use flashcards and multiple choice questions, each with hints and explanations. Get ready for success!

Surveys are a prime example of a flow typically exposed to external users because they often serve the purpose of gathering feedback, opinions, or data from individuals who are not internal to the organization. When organizations wish to understand customer satisfaction, collect research data, or engage with a broader audience, they deploy surveys that can be accessed via public links or embedded in websites. This accessibility aligns with the need for external users to partake in the process without requiring internal Salesforce access.

In contrast, workflow automation is largely designed for internal processes, helping streamline tasks and approvals within the organization. Internal training materials are crafted for employee development and are not intended for external use. Similarly, Salesforce dashboards present performance and operational insights primarily to internal stakeholders, focusing on metrics and data that drive business decisions and strategy, rather than engaging with external parties. Thus, surveys stand out as the suitable option for external engagement through flows.

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