Which of the following describes a benefit of chatbots?

The choice highlighting reduced wait times and case deflection accurately represents a significant benefit of chatbots. Chatbots are designed to handle inquiries instantly, which minimizes the delays customers typically experience when waiting for a human agent to respond. This quick response capability is particularly advantageous for addressing common questions or issues, allowing frequent inquiries to be resolved without needing human intervention.

Moreover, by efficiently managing these routine queries, chatbots help to deflect cases that would otherwise need to be escalated to human agents. This not only improves the overall customer experience but also allows human support teams to focus on more complex issues, enhancing their productivity and reducing operational costs.

In contrast, while other options discuss valuable aspects of chatbots—such as their role in customer engagement, generating sales, or creating human-like interactions—they do not specifically emphasize the unique performance improvement in handling customer inquiries that reduced wait times and case deflection provide.