Which of the following are included components when building a bot from scratch?

Prepare for the Salesforce Process Automation test. Use flashcards and multiple choice questions, each with hints and explanations. Get ready for success!

When building a bot from scratch, incorporating custom and system dialogs plays a crucial role in structuring the interaction between the bot and users. Custom dialogs allow developers to tailor the conversation flow to specific needs, including user intents and responses. System dialogs, on the other hand, provide pre-defined conversational mechanics that facilitate standard interactions, ensuring that the bot can handle common inquiries and tasks efficiently.

Utilizing both types of dialogs is essential for creating an effective bot that can navigate different scenarios and user inputs smoothly, enhancing the user experience. This combination allows for flexibility and personalization in how the bot communicates, making it adaptable to various user demands and scenarios.

While other options mention components like system variables, bot designs, AI classes, or automated responses, these elements do not form the foundational structure of the bot’s dialogue system, which is key to engaging and guiding users effectively through their interactions with the bot.

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