Which method is most effective for closing a conversation with a chatbot?

The most effective method for closing a conversation with a chatbot is to use a keyword to end, such as "thank you." This approach is clear and direct, signaling to the user that the conversation has concluded. Keywords serve as simple cues that allow users to understand that they are free to exit the interaction without ambiguity.

Using a keyword like "thank you" not only indicates the end of the conversation but also creates a polite and respectful tone. It fosters a positive user experience, making the user feel appreciated and acknowledged. This is essential in conversational design as it can contribute to the overall satisfaction of the user interaction with the chatbot.

While other methods such as asking if the user has more questions or summarizing the chat can also signal the end, they may leave room for further engagement and can potentially prolong the conversation unnecessarily. Simply disconnecting the session is abrupt and can lead to negative user experiences by leaving the user uncertain about the conversation's conclusion.