Which license is required to set up bots in Salesforce?

Prepare for the Salesforce Process Automation test. Use flashcards and multiple choice questions, each with hints and explanations. Get ready for success!

To set up bots in Salesforce, the Service Cloud license is required because it provides the necessary features and functionalities for managing customer service-related automation, including chatbots. The Service Cloud is specifically designed for organizations that need to streamline service processes, improve customer interactions, and leverage automation to handle customer inquiries efficiently.

The other licenses mentioned do not encompass the comprehensive tools and capabilities for bot deployment. While Chatbots and Embedded Service licenses may seem relevant, without the broader scope of functionalities provided by the Service Cloud, one cannot fully utilize automated service solutions like bots. Chatter is primarily a collaboration tool and does not relate to customer service automation features. Therefore, the Service Cloud license stands out as essential for setting up and managing bots effectively within Salesforce.

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