Which components make up the OmniStudio Service Management Layer?

The OmniStudio Service Management Layer is comprised of components that are specifically designed to manage and manipulate data within an application seamlessly. The correct answer highlights the inclusion of OmniStudio DataRaptors and OmniStudio Integration Procedures as these are core components responsible for data retrieval, transformation, and integration within the OmniStudio framework.

OmniStudio DataRaptors allow users to extract and manipulate data from Salesforce or external systems in a user-friendly manner. They facilitate data operations without the need for extensive coding knowledge, making them essential for data management within service processes. On the other hand, OmniStudio Integration Procedures are designed to orchestrate data integration operations and automate complex tasks, allowing different systems to communicate effectively.

Together, these two components ensure excellent data handling and integration capabilities, forming the backbone of the Service Management Layer within OmniStudio. This layer effectively enhances the overall efficiency and responsiveness of service operations by streamlining how data is interacted with across the system.