Which automation tool is best for approving records through multiple levels in an organization?

The best tool for approving records through multiple levels in an organization is the Approval Processes feature. Approval Processes are specifically designed to manage and streamline the approval of records, allowing for complex, multi-step approval pathways. They enable organizations to define various levels of approval, specify the order in which approvals must occur, and outline criteria that must be met for approvals to be granted.

In scenarios where records must pass through several management levels or depend on various criteria based on the organization structure or business rules, Approval Processes are particularly effective. They provide customizable email notifications, automated rejection handling, and the ability to assign different approvers based on roles or criteria, leading to increased efficiency and clarity in the approval workflow.

While other options like Process Builder and Flow Orchestration can automate tasks, they are generally broader tools intended for various automation needs beyond approvals. Einstein Next Best Action focuses on recommending actions to users rather than managing approval workflows. Thus, for structured record approvals through multiple organizational levels, Approval Processes is the intended solution.