Which automation tool can help with guided workflows for users?

Screen Flows are designed to create guided workflows tailored for user interaction. They allow for a series of screens that can collect information from users, present choices, and guide them step by step through a process. This interactivity makes Screen Flows particularly effective for scenarios where data entry, decision-making, or user engagement is key.

Unlike other flow types, such as Platform-Event Triggered Flows and Autolaunched Flows, which run in the background or are initiated by system events without direct user interaction, Screen Flows are specifically constructed to be user-facing. This enables organizations to design processes that users can follow intuitively, improving usability and ensuring that necessary information is gathered efficiently.

Batch Apex, while useful for processing large volumes of records efficiently, does not involve user-driven guided workflows and is primarily suited for back-end data operations rather than interactive user engagement. Therefore, Screen Flows are the preferred choice when it comes to creating guided workflows aimed at user interaction.