When is it appropriate to key in TRUE or FALSE in a Decision element?

The assertion that it is never appropriate to key in TRUE or FALSE in a Decision element is grounded in the design principles of Salesforce Flow. In a Decision element, the criteria must be defined using logical operators and variables to ensure clarity, maintainability, and consistency in decision-making processes.

Salesforce encourages the use of predefined variables, global constants, and resource values to enhance the functionality of Flow. This approach allows users to create more dynamic and adaptable automations without hardcoding values that could lead to confusion or errors. This practice supports improved reusability and makes it easier for other users to understand the logic behind the automation.

By relying on global constants or resources, users ensure that the Flow remains flexible and can be easily updated for future changes. Additionally, using predefined constants helps to avoid mistakes that could arise if manual TRUE or FALSE values are entered directly, which may not reflect the intended logic or could lead to inconsistencies if the values change over time.

In summary, the best practice in utilizing the Decision element in Salesforce Automation is to avoid hardcoding values like TRUE or FALSE and instead leverage the available constants and variables to facilitate clear and error-free logic.