What types of users can be assigned interactive steps in an orchestration?

The correct answer highlights that interactive steps in an orchestration can be assigned to internal Salesforce users or credentialed Experience Cloud site visitors. This distinction is important because interactive steps often involve tasks that require a certain level of access to Salesforce resources.

Internal Salesforce users have full access to the Salesforce environment and its associated data, making them well-suited for actions that require comprehensive knowledge and interaction within the system. Credentialed Experience Cloud site visitors, on the other hand, are external users who have been granted specific access to interact with certain features or processes in Salesforce. This allows organizations to engage with external users while also maintaining security and data integrity.

By enabling interactive steps to be assigned to both groups, Salesforce ensures a broader engagement strategy that can handle various collaborative processes, whether they are internal to the company or involve external partners or customers. This flexibility can increase efficiency and improve the user experience in various workflows, especially when external stakeholders need to be involved in certain business processes.