What type of analysis does Einstein Discovery provide to managers?

Einstein Discovery is designed to provide managers with insights based on advanced analytics capabilities. Its primary focus is on predictive modeling analysis, allowing organizations to leverage data and build predictive models that can forecast future outcomes based on historical trends. By utilizing machine learning algorithms, it helps businesses understand patterns in their data and make informed decisions.

While real-time analysis of service KPIs is relevant for operational insights, the core strength of Einstein Discovery lies in its ability to analyze historical data and apply that to create predictive models. This means that decision-makers can proactively anticipate issues or opportunities rather than merely reacting to what has happened in the past.

Annual performance reviews mainly assess past performance and do not utilize the comprehensive analytics capabilities that Einstein offers. Therefore, while real-time analysis is important, it’s the predictive modeling aspect of Einstein Discovery that truly empowers managers to make forward-thinking decisions based on empirical data.