What should be done to ensure effective case deflection using Einstein Bots at Bloomington Caregivers?

To ensure effective case deflection using Einstein Bots, automating basic support tasks with these bots is the most strategic approach. By integrating Einstein Bots, Bloomington Caregivers can handle common inquiries and routine support requests without requiring direct human intervention. This not only speeds up response times but also improves user satisfaction by providing instant answers to frequently asked questions.

As the bots take over basic queries, human agents can focus on more complex issues that require specialized knowledge and personal interaction. This shift reduces the overall case volume directed to agents, effectively deflecting cases that do not necessitate human involvement. Therefore, the implementation of Einstein Bots to manage standard support tasks directly contributes to enhancing operational efficiency and support scalability for Bloomington Caregivers.

The other choices may contribute to overall operations but do not specifically address the goal of case deflection efficiently. For example, increasing the number of agents or support requests does not resolve the underlying issue of managing customer inquiries more efficiently, and limiting access to specialized support could hinder customers from receiving necessary help when they need it.