What should be avoided in chatbot text style to prevent miscommunication?

Using all caps text should be avoided in chatbot communication because it can easily be interpreted as shouting or aggressive tone. This can lead to a misunderstanding of the message the chatbot is trying to convey. By maintaining a conversational and friendly tone, chatbots can create a better user experience and facilitate clearer communication.

In a chat interface, the primary goal is to ensure that users feel comfortable and are able to understand the interaction seamlessly. All caps can detract from this by instilling a sense of urgency or hostility, which may confuse users rather than assist them.

While bright colors, long paragraphs, and technical jargon can also impact communication, they do not typically convey a sense of aggression like all caps does. Bright colors might distract, long paragraphs can overwhelm, and technical jargon can confuse, but all caps distinctly alters the tone and urgency of the message.