What is the function of a protocol-specific adapter in Salesforce Connect?

A protocol-specific adapter in Salesforce Connect serves the crucial function of connecting and accessing data from external systems. This allows Salesforce to integrate seamlessly with various data sources—enabling real-time access to data without needing to store it directly within the Salesforce platform. This connection is fundamental for organizations that rely on diverse systems for their data management, as it allows them to leverage external data within Salesforce applications, reports, and processes without duplicating data entries.

This adapter facilitates communication and data exchange using specific protocols tailored for different types of external systems, such as OData or other web service protocols. Consequently, it enhances the user experience by providing up-to-date information that reflects the state of external data right within Salesforce, enabling better decision-making and operational efficiency.