What is the default behavior of Next Best Action when a recommendation is accepted?

The default behavior of Next Best Action when a recommendation is accepted is to launch a flow. This means that once a user decides to go with a suggested action, the system is designed to facilitate the next steps in the process automatically by engaging a predefined flow. This flow can help streamline the user’s experience by executing actions related to the accepted recommendation, thereby enhancing operational efficiency and improving the overall decision-making process.

The choice to launch a flow aligns with the goal of automation in Salesforce, where users can have seamless transitions to subsequent tasks, reducing the need for manual input after accepting a recommendation. This is particularly useful in scenarios where additional data needs to be processed or when certain follow-up actions must be taken as a result of the initial recommendation.

In contrast, the other options do not reflect the expected outcome when a recommendation is accepted. For example, suggesting a different action would not be logical once a recommendation has been accepted, as that contradicts the user's decision. Disabling the recommendation is also counterproductive because it negates the user's action rather than supporting it, and triggering a system alert isn't a default action associated with acceptance, as alerts are typically used for notifications rather than as part of the acceptance workflow.