What is the best practice regarding paused flow interviews?

The best practice regarding paused flow interviews is to delete them if there are no plans to resume. Paused flows indicate that a certain flow instance is awaiting some external interaction or input, such as waiting for a user to provide input or a time-based action. If there is no intention to resume these flows, they can accumulate and clutter the system, potentially leading to confusion and inefficiencies.

Deleting paused flow interviews not only helps maintain a clean and organized environment but also ensures that resources are not wasted on flows that will no longer be completed. This practice aligns with the principles of efficient process management and helps ensure that only relevant and actionable flows remain active within the org.

Alternatively, resuming them later could lead to complications, especially if the initial context or data has changed, making it harder to process or leading to unintended consequences. Keeping them indefinitely does not address the problem of clutter and could inhibit the performance of the system. Monitoring paused flow interviews periodically is a proactive approach; however, it doesn't resolve the issue altogether and can still result in backlog if not properly managed, thus making deletion a more streamlined solution when there is no intent to continue.