What is a use case for pausing a flow interview?

Pausing a flow interview is particularly useful in situations where a customer needs to provide additional information, such as when they ask to call back later. This use case reflects the need for a flexible approach in workflows where interactions with users are involved. By pausing the flow, the system can effectively wait for the customer to return with the required information, ensuring that the process is not lost and can resume seamlessly once the customer is ready to continue.

This is beneficial because it maintains engagement with the customer while allowing the necessary time for them to gather and provide new information, rather than forcing them to complete the flow without all the needed details. This capability enhances the user experience by reducing frustration and improving the efficiency of the process.

In contrast, other options do not align with the primary purpose of pausing a flow interview. Reviewing the current status of a flow with a team or allowing time for additional flow elements to execute does not require the flow to be paused; it can continue running or be examined through separate means. Similarly, scheduling around system maintenance periods typically necessitates planning workflows differently rather than pausing ongoing flow interviews. These scenarios do not require halting the flow since they relate to workflow management rather than user interaction.