What do Einstein Bots primarily help agents with?

Einstein Bots are designed to enhance the efficiency of customer service operations by automating several tasks that typically require human intervention. Their primary goal is to improve customer interactions and streamline processes. This includes both automatically resolving common customer issues and collecting relevant information from users, thereby enabling agents to focus on more complex or nuanced inquiries.

By automatically handling specific tasks and providing immediate responses, Einstein Bots help reduce the workload on human agents. In scenarios where a customer's issue can be quickly addressed, the bot can resolve it without requiring agent involvement. Additionally, when customers interact with the bot, it can gather necessary information, which can be invaluable for research or to prepare a case for an agent's review. This dual capability ensures that customer experiences are smoother and more efficient.

Given this functionality, the answer that encompasses both aspects—automatically resolving issues and collecting qualified information—is the most accurate, highlighting the comprehensive role of Einstein Bots in customer service interactions.