What distinguishes dialogs from dialog intents in the context of bots?

In the context of bots, dialogs and dialog intents play distinct but interconnected roles in facilitating interactions. The correct understanding is that dialogs are structured exchanges that guide the conversation, while dialog intents serve as the specific user goals or reasons behind individual conversational inputs.

Dialogs indeed must include a dialog intent because the intent defines what the user is trying to achieve with their input. Without the intent, the dialog would lack direction and purpose, making it impossible for the bot to respond appropriately. The inclusion of dialog intents in dialogs ensures that the conversation remains relevant and aligned with user expectations, allowing for a more coherent interaction.

The exploration of other options helps clarify the roles further. For example, the assertion about dialogs being the customer's reasons for interaction isn’t precisely true; rather, the reasons are encapsulated within the dialog intents. Similarly, while dialog intents do represent conversation snippets that guide bot actions, they are not structured as full dialogs themselves. Finally, the idea that both serve no purpose in the conversation is inaccurate, as both components are crucial in delivering effective conversation flow and user satisfaction.