What could be a reason a user cannot complete an interactive step in an Orchestration?

In the context of Orchestration within Salesforce, a user must have the necessary access rights to interact with the records involved in the process. If the user cannot complete an interactive step, it may be due to a lack of access to the related record being referenced in that step. Salesforce utilizes a robust permission model, and if a user does not have the appropriate permissions assigned for viewing or editing that record, they would be unable to proceed with the interactive step.

This highlights the importance of ensuring that users have the correct permissions aligned with their roles, particularly when orchestrating complex workflows that involve various objects and data across the Salesforce platform.

Other potential options, while they might seem plausible, do not specifically relate to direct access issues in the same way that user permissions do. For instance, if the Orchestration has not been activated, it would not be available for any user, rather than affecting access to specific interactive steps. Similarly, if a user's role is misconfigured, the issue might be broader than just one specific record. Misassigning the interactive step itself might lead to workflow issues, but it wouldn’t determine the user's ability to complete steps based specifically on access to records. Thus, having the correct access permissions is critical for a user