True or False: Next Best Action can launch a flow when the user rejects a recommendation as well as when it is accepted.

Next Best Action is designed to enhance decision-making by providing recommendations tailored to specific contexts in Salesforce. When configured properly, it has the capability to initiate actions not just when a recommendation is accepted but also when it is rejected. This is particularly useful for workflows that need to respond dynamically to user interactions.

By allowing for flow launches in response to both acceptance and rejection of recommendations, organizations can create more robust and adaptive processes. For example, if a recommendation is rejected, a subsequent flow could be triggered to provide alternative suggestions, gather feedback on why a recommendation was not accepted, or escalate to a different process that could lead to a more favorable outcome.

This functionality promotes a seamless user experience and ensures that the system remains responsive to user preferences and feedback, thereby enhancing overall productivity and decision quality.