Is it necessary to select an NLP model for menu-based bots?

For menu-based bots, it is indeed true that Natural Language Processing (NLP) is not a requirement. These types of bots primarily rely on a structured approach, guiding users through predefined options or menu selections. Users interact with the bot by selecting options from a given list, leading to specific predetermined outcomes.

The menu-based bot operates under the assumption that the user's queries will align closely with the available choices. This structured interaction minimizes ambiguity since users are led through a narrowed pathway of options, making it unnecessary for the bot to interpret natural language or understand intent. As a result, the reliance on NLP to process free-text inputs is not needed, making it feasible for such bots to function without it.

In this context, menu-based bots can provide a straightforward user experience by clearly defining interaction parameters through menus, ensuring that the bot effectively addresses the users' needs without the complexity of interpreting language nuances.