In what capacity do chatbots operate?

Chatbots are designed to interact with customers through automated text-based conversations. They simulate human conversation by responding to inquiries and providing information in real-time, which enhances customer engagement and support. By utilizing natural language processing (NLP) capabilities, chatbots can understand and respond to a wide array of customer queries, functioning as an accessible interface for users to receive assistance without needing human intervention.

The other options do not accurately describe the primary function of chatbots. While they may appear to touch upon aspects of customer communication, the essence of a chatbot’s role lies in facilitating dialogue through automated texting rather than simply recording, storing, or managing other forms of communication like email or scheduling.