How can a user pause a flow interview in Salesforce?

A user can pause a flow interview in Salesforce by clicking the Pause button and providing a reason for the pause. This functionality is specifically designed to allow users to temporarily halt the flow and return to it later without losing the progress they have made. When a flow is paused, all the current states and variable values are saved, making it possible to resume from the same point later.

The ability to provide a reason enhances the tracking and management of flow interviews, allowing for better context when returning to the flow. It reflects the importance of maintaining a clear understanding of why the flow was paused, which can be valuable for both the user and for reporting purposes. Once the user is ready to continue, they can easily pick up where they left off, enhancing the overall user experience with the flow.

Other options do not serve the purpose of pausing a flow. For instance, stopping and exiting the flow would completely terminate the flow session, leading to loss of progress. Similarly, ending the session without saving means that any changes made would be lost, which negates the benefit of pausing. Finally, simply saving and closing does not provide an indication that the flow is intentionally paused, nor does it save the current state for later resumption in a structured way.